We pride ourselves in transparently delivering the finest quality and satisfied customers are our utmost priority. Therefore, we offer a LIFETIME WARRANTY on our products that covers material or manufacturing defects.
Should you ever receive a BennyBee product that shows workmanship defects, you can fully rely on us to make things right again.
If needed, we will promptly repair, replace or refund the item (at no extra charge, of course!), reimbursing you for return shipping costs.
NORMAL WEAR AND TEAR: It is important to note that the warranty does not cover natural ageing of the leather, wear and tear or misuse of the product. We also cannot be responsible for neglect, mistreatment, staining or improper cleaning.
NATURAL VARIATIONS: Because we exclusively work with full grain leather vegetable-tanned (retaining the top layer of the animal's skin) and our products are handcrafted in limited batches instead of mass produced, each final piece is as unique as a fingerprint. Full grain leather slightly varies in patina, colour or grain patterns, with marks, blemishes and scratches consistent with the characteristics of the animal’s lifetime. Thus, you will never find two totally identical products in our collection.
If you have concerns about any products at any time, please write to firstname.lastname@example.org and we will promptly assist you.